How long does it take?

Our team works as fast as they can. Usually, shipping takes 5-7 business days on average. Please note that processing and shipping times CAN vary during busy seasonal periods (1-3 weeks before holidays).

PLEASE NOTE: Shipping may be impacted by carrier delays.

What currency are prices in?

All prices on our store are denominated in USD. Canadian, European, and Australian customers should see currency in their native currency.

How is the cassette shipped?

You will receive the cassette via FedEx/USPS in the mail for domestic orders. For international orders, we've partnered with Passport Shipping, who will deliver the last mile with a carrier in your country.

What if I am not happy with what I received?

Please reach out to our Customer Service team at info@avaandrose.com, and we’ll do our best to assist you!

Will I be charged for changes to my order before/after it's been made?

Unfortunately, we regret to inform you that the preview you see when placing your order will be printed exactly as it appears. Therefore, we are unable to make any changes to it. However, we do offer a 40% off discount to customers who have made a mistake on their initial order and would like to replace an order with the correct details.

If WE made any mistakes on your order, please let us know, and we’ll do everything we can to correct it.

Do you ship orders internationally? If so, how will orders be shipped?

Yes, we ship internationally! To get your order to you, we've partnered with FEDEX INTERNATIONAL CONNECT PLUS. The expected processing times are 2-4 days, with another 4-6 business days for final delivery.

Also, international customers are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives in their destination country. Please allow some extra time, as orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government.

We DO NOT offer refunds for any reason while products are IN TRANSIT. We will, of course, always work with you once you receive the products or before we ship them!